Booking Policy

A friendly reminder for our Personal Training guideline:

Booking

Booking of sessions can be agreed by using any communication means – Through booking calendar, WhatsApp, phone, text, email, etc. Please book your slot only if you’re very sure that you will be able to make it.

Cancellation

Please provide at least 24 hours advance notice if you cannot attend the pre-booked class so that i can release your booking to waitlisted students.

Cancellation also includes rescheduling to a time that’s not ‘near’ the agreed time slot – cancelling agreed session and rescheduling to another time. For partner training, one partner’s cancellation from the partner workout would mean that the session would still be charged at full partner rate.

Failure to make a cancellation 24 hours prior the start of the class is subject to a Late Cancel/ No Show Fee of the full price for all drop in classes.

For 10 Class package – 1 Class will be deducted from the remaining class for all Late Cancel and No Show.

There will be no penalties for cancellations done later than 24 hours before our session, or if it’s a mutual cancellation (both parties cancel on each other).

Unless if a medical certificate can be furnished, or if the cancellation is mutual, the session will be considered cancelled without penalty.

Class Cancellation during inclement weathers:

– For all indoor training: NO CLASS when Typhoon T8 or Above / & Black Rain signals hoisted

– For all outdoor training: NO CLASS when Typhoon T8 or Above / Black Rain/ thunderstorm/ yellow rain signals hoisted

Base on safety reason, your personal trainer will make all the final decision on the class cancellation subject to the weather situation on the day.

Late arrival:

All Class sessions start and end on time, regardless of when the student arrives, so please be at the location 5 -10 minutes before.

Your personal trainer reserves the right to forfeit the class if you fail to arrive within 20 minutes of the start of the appointment. No time will be extended if you are late.

*Kindly note that the nature of my schedule is such that I cannot extend the time to you if you are late for class.

No show:

If the client fails to turn up at the pre-booked session, that session is considered one session done.

Should you have any concerns, please do not hesitate to ask anytime students@saffiesaffie.com